1. Everything we sell is digital
Navaniit Creation sells digital services only: numerology reflection and premium reports, access to our online tools, and report credits.
Nothing physical is ever shipped. We do not post, courier or dispatch any item to you. We do not ask for a delivery address, and our order records have no field to hold one. There is no warehouse, no consignment and no tracking number, because there is nothing to track.
This page carries the title payment gateways use for every merchant. For us it describes the delivery of digital goods.
2. What you receive
- Reports — your reflection or premium report, as a page you can read, print and download.
- Tool access — the ability to open the tools included in the package you bought, for the length of that package's term.
- Credits — report credits added to your account balance, when the package or credit pack you bought includes them.
3. How it reaches you
Everything is delivered on screen, in your own browser, and saved to your account:
- Your report opens at its own address and stays there. You may re-open it whenever you like.
- It is also listed on your My Reports page, alongside everything else you have generated.
- A Download button on the report gives you the same reading as a PDF, from the report page and from My Reports.
- An account is required. Generating a report signs you in first, so every report belongs to an account rather than to a browser tab.
We do not email reports and we do not post them. The only emails our system sends are sign-in and password messages, and replies to support requests you started.
4. When a report reaches you
A report is not queued for later delivery. It is prepared while you wait, over a single live connection to your browser, and it is yours the moment it is finished.
- After you submit the form, you land on a preparing page that reports real progress: each part of your reading appears in a list as it is written, so you are watching the actual work rather than an animation.
- When the reading is complete, your browser moves you straight to it. Nothing arrives afterwards by any other route.
- Your reading is assembled from Dr. Navaniit Mandhaani's own numerology material and our calculation engine.
We do not promise a delivery date, because there is no delivery step to schedule — you either have your reading at the end of that page, or you have an error and a retry, described in §6.
5. When tool access and credits reach you
Payment today is made by UPI, with the transaction reference (UTR) you enter after paying. A member of our team checks that reference against the receiving account by hand — we target 24 hours, as stated in our Terms of Service.
- Access opens the moment your payment is approved, not at the moment money leaves your bank. Approval and access are a single step in our records: an approved payment that failed to open your access is not a state our system can be left in.
- Once open, tool access runs continuously through the term you bought. It ends in only two ways: the term reaches its last day, or we revoke it. Revocation is restricted to the business account owner, and our system will not record one without a written reason. It is not routine — it exists for abuse and fraud investigations — and nothing else interrupts a term you have paid for. This is the same statement made on our Cancellation Policy.
- Credits are added immediately after that approval, as a separate step. That one is deliberately not inside the payment: a credit that failed to write must never undo a payment that succeeded. So if it fails, your money and your access still stand, and the credits are put right by hand. If credits you paid for are missing from your balance, write to us at the address in §8 and we will correct it. Credits do not expire. There is no lapse date on a credit, purchased or granted.
There is no auto-renewal, and so there is nothing to cancel. We hold no mandate, e-mandate or standing instruction against your bank or card, and nothing in our system charges you a second time. A term simply reaches its last day and access stops. If you want another term, you buy one deliberately.
6. If a report does not generate
Generation can fail — a service can be briefly unavailable, or a connection can drop. When it does:
- You are told, on the same page, in plain words, with a Try again button that starts a fresh attempt in place.
- A failed report is recorded as failed, not left as a half-finished document in your account. If an attempt is interrupted so abruptly that it cannot even record its own failure, a nightly job marks it failed for you.
- You are not charged for a report you did not receive. A credit is only ever taken after your reading has been successfully saved. A failed attempt costs nothing.
- A dropped connection does not cost you a second attempt. If your browser reconnects, it waits for the run already in progress rather than starting another.
If a report fails repeatedly and you believe you have been charged for it, write to grievance@navaniitcreation.in with your registered account email and the approximate time of the attempt.
7. No shipping charges
No shipping, handling, delivery or courier charge is applied to any order, ever. The price you are shown is the entire amount payable. Our order records hold a single amount, and there is no field in which a delivery charge could be added.
8. Questions about delivery
Write to grievance@navaniitcreation.in with your registered account email and a short description. For a refund, see our Refund Policy. To escalate, see Grievance Redressal.