Reach our Grievance Officer
If you have a concern about how your data is handled, or you would like to exercise any of your rights under India's Digital Personal Data Protection Act, 2023 (DPDPA), email our Grievance Officer directly. We aim to acknowledge within 7 days and resolve within 30 days.
Grievance Officer: Dr. Navaniit Mandhaani Role: Phase 1 Grievance Officer (per DPDPA §17) Email: grievance@navaniitcreation.com
What you can ask for
Please name one category in your subject line so we can route your request correctly.
- Erasure request (DPDPA §12) — delete the HMAC-hashed record of your past use of our service. We will redact your hash from consent and rate-limit logs. Anthropic's 30-day retention decays independently on their side. If you have an account, "Delete account" on your account page starts the same erasure without waiting for us.
- Access request — ask for a copy of the data we hold about you. If you have an account, "Download my data" on your account page gives you a machine-readable copy straight away.
- Correction request — request correction of inaccurate data.
- Withdraw consent — withdraw the consent you previously gave for one or more processing purposes.
- Question about cross-border transfer — ask anything about how your data reaches Anthropic in the United States.
- Question about retention — ask anything about how long we keep your data.
- General privacy concern — anything else.
- Service issue (not data-related) — for non-privacy issues with your reflection.
What to put in your email
- Category — one of the categories above, in the subject line.
- How to reach you — the phone number or email address we should reply to.
- Your concern — in your own words. Please keep it under 2000 characters so we can act on it quickly.
- Name — optional. You may write to us anonymously, though for an erasure or access request we need enough detail to find your records.
Please do not send us your password, card details, or any document we have not asked for.
What happens next
- Your email reaches the Grievance Officer's inbox directly. We hold it only for as long as the grievance is open, plus the record of its resolution.
- The Grievance Officer reads it within 7 days (target).
- For erasure requests, the Officer confirms completion in writing.
- For all other categories, the Officer responds with the resolution and any next steps.
Your rights are protected by law
DPDPA §13 protects your right to file a grievance. We will never penalise you, restrict your access to our service, or share your grievance details outside the resolution chain.